This section sets out our fees and payment terms for the Compare & Build Service which should be read in conjunction with our User Agreement and Privacy Policy.

1. Definitions

2. Our fees

3. Bills and payments

4. Payment terms

5. Refunds and cancellations

 

Definitions

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Any capitalised terms used in these Payment Terms will have the same meaning as the Trade Business & User Agreement, unless otherwise defined.

Membership Plan: the type of membership selected by you to access the Services;

 

Minimum Term:  the minimum period of time which you commit to paying the Membership Fee;

 

Membership Fee: the periodic payment specified in the Membership Plan (which may be monthly, quarterly or annually as specified in the applicable Membership Plan);

 

Minimum Term Membership Plan: a Membership Plan which is subject to a Minimum Term

 

Tariff Period: the period of time covered by the Membership Fee (for example, if you sign up for an annual membership plan paid on a monthly basis, the Tariff Period is one month).

 

Renewal Date: the date immediately following the end of the Tariff Period, or if a Minimum Term Membership Plan is selected, the Minimum Term

 

Our Fees

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Homeowner Fees

Use of the Service is free for Homeowners. After the technical specification has been agreed, the customer will make a small deposit to us in order to take their project to tender stage. However, this payment does not come as an additional cost to the customer as it is removed from the overall project value paid to the Trade Business selected for your project. After reviewing our tender evaluation, the customer will then select a contractor that they wish to award the project to. We will then charge the customer a small percentage of the project value for our efforts. However, this will also be deducted from the amount paid to the Trade Business assigned to your project.  Therefore, there is no cost for homeowners using our service. Nonetheless, if a homeowner does decide not to proceed any further with our service after their project has already been put out to tender, then the customer will lose their full deposit. 

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Membership Fees

When you sign up to use the Service as a Trade Business you will be asked to select a Membership Plan. Some Membership Plans are subject to a Minimum Term, which means that you commit to paying the Membership Fee for the minimum period specified in the applicable Membership Plan. As part of your Membership Plan, we may send you suggested Projects that match your specified work area and trade. Each suggested Project will include the Homeowner’s job description and estimated budget. If you have been shortlisted to tender for the project, we will provide you with the Homeowner’s postcode so you may visit the site and provide a quote. For Trade Businesses we charge a Membership Fee to access the Service and a fee for each Project that a Trade Business secures.

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Bills and payments

We accept payments by credit or debit card only. We reserve the right to obtain validation of your credit or debit card details before we allow you to use the Service. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically using continuous payment authorities. Statements are sent to you monthly in arrears, which set out the total amount you have paid to us for Membership Fees and to purchase Lead Credits in the previous month. Statements are sent to you by email and may be accessed at any time via your account.

If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future Membership Fee payments in order to help prevent any interruption to the service.

All memberships will automatically renew on the Renewal Date unless you notify us at least 5 working days in advance of the Renewal Date that you do not want to renew your Membership Plan. (This timeframe is required to process any changes to your Compare & Build account). The Membership Fee will be taken on your Renewal Date.

We take your personal privacy and financial security very seriously – see our Privacy Policy for more information.

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Payment Terms

When paying bills, it is important that your card details are valid and that you have sufficient funds available. You can update your payment details when making any purchase via our secure website. Your Membership Fee for the applicable Tariff Period will be taken automatically by us using continuous payment authorities on the first day of each Tariff Period.

In the event that a payment fails, we’ll ask you to provide updated payment details or make arrangements to pay via an alternative method. We may temporarily suspend your account until payment is made. We reserve the right to cancel your membership and instruct a debt recovery agency or solicitor, should the outstanding amounts not be paid within 30 days of the payment due date.

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Refunds and Cancellations

Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card – contact us here. In the event we find a payment has been taken in error we’ll refund the amount promptly to your credit or debit card.

You can cancel your membership in accordance with these Payment Terms by contacting us here. You may cancel your membership within the first 14 days of your membership (“Cooling-Off Period“) in which case you will receive a refund of any Membership Fees paid, save that we shall be entitled to deduct an amount equivalent to the value of any project which have been included in your Membership Plan which you have undertaken prior to the date of cancellation of your membership.

We reserve the right to review our fees from time to time.  Any changes to these Payment Terms will be posted on this Website. If we increase our Membership Fees we will give you 14 days notice before the increased Membership Fee takes effect.